Contact Us

Gambling Help Comes First

This form is not for gambling support. Anyone in difficulty with their play should close this page and reach out to a recognised gambling-help organisation in their province instead. Those services are confidential, free and staffed by people trained for exactly this conversation. The contact form here routes to the review team, not to counsellors, and using it for that purpose only delays the right kind of help.

Language and Replies

The team reads and replies in English and French. Messages in either language receive a proper response. Anything written in another language may go unanswered or may take considerably longer to handle, so sticking to English or French is the practical choice.

What Never Belongs in the Form

The form is a plain text channel. It is not encrypted for sensitive data, and it is not a secure portal. Sending financial details, passwords, account credentials or scans of identity documents through it puts that information at unnecessary risk. No legitimate request from this site or from the casino will ever ask for those items by this route. If anyone requests them here, treat the request as fraudulent and stop the conversation.

For anything involving money movement, account access or identity verification, the correct path is always the casino’s own secure customer service channel. The review team has no role in processing payments or unlocking accounts, and it cannot act on behalf of the operator.

What the Team Can Actually Address

This form exists for feedback about the review content itself — corrections to a bonus description, a payout detail that looks wrong, a complaint about a fact stated on a Palace page or a question about how a review was scored. Those messages are read and acted on within a reasonable time.

Questions about a player’s personal account, a pending withdrawal, a verification delay or a bonus that will not trigger belong with the casino’s support desk. The review team cannot see account records, cannot influence payout speed and cannot mediate individual disputes. Sending those questions here only adds a step before they reach the people who can help.